Don Candon is an expert in customer service, sales, marketing and strategic sales management and the key role and place of technology in business and organizations. Mr. Candon’s experience, gained over thirty years working with IBM , Bell Canada and other companies, encompasses business development, recruiting, personnel, product management, service development and managing high performing customer acquisition sales teams. A CEC Associate, he is currently Managing Director of Web-Insight Inc., specializing in helping organizations measure and develop optimum web user experience and whose services include a new and unique proprietary methodology, “First Impression Assessment”, to measure the web user experience. Apart from university and college lecturing, Mr. Candon has presented at numerous conferences such as the Forum for International Trade Training (FITT) 2001, Telecom 2000, the Atlanta Total Quality Conference and “Sales Process Conference” in Dallas Texas.

Don can be reached at donc@web-insight.ca or by phone at 613-298-2987